To Return a Product

You may return your purchase within 30 days of receipt if the item you are returning is in saleable condition and has not been used.

IMPORTANT NOTES:

• Certain large or custom items are not returnable and are clearly described as such.
• Partially or fully assembled racks cannot be reworked by the manufacturer, and therefore cannot be returned. 
• Racks that have been used to carry gear or have been attached to a vehicle cannot be returned for the same reason.

To return an item:

• Please email greatservice@racksforall.com and include your original order number, what product(s) you are returning, and your name. Please do not call us for return information - we must handle returns in writing via email. We will give you an RMA number and a return address.
• Wrap the package carefully. All returned products must be in original condition and packaging; otherwise, additional charges may be applied.
• Return the product using your preferred shipping method to the address you are provided during the RMA process. This may be our main office or a distribution center.
• Save your return tracking number and email it to us, so that we can track the return. It is important that you save the tracking number and that you insure the return package in case there are any issues during transit.

Return credit calculation:

• Shipping charges are not refundable. Credit will be made after merchandise is received by Racks for All and found to be in new and unopened condition.
• We will issue a credit via Amazon Payments.
• Important: Returns made without an RMA number issued by Racks for All or made to the wrong location may result in a reduced credit or no credit at all, depending on the circumstances.  Please do not return an item without prior written authorization and an RMA number.